
Automated and personalized emails and push notifications for hotels
Hotelbird’s guest communication allows you to always be in direct contact with your guests. Quickly and easily inform them about special events and offer unique and personalized deals directly through automated email or push notifications. Optimize and simplify your communication with guests and strengthen your customer loyalty.
CI-branded
Email Invitations
Give your guest communication a professional appearance with personalized emails fully tailored to your guests.
Your Stuff
Save Time
Automating guest communication frees up time for other tasks, thereby improving guest service.
Existing High-Quality
Email Templates
Simply use our high-quality, optimized email templates and customize them to your preferences.
Automated
Email Dispatch
Set specific points in the guest journey, triggered by events such as “Digital Check-in,” where your guests automatically receive emails and push notifications.
Multilingual
Email Dispatch
Communicate in your guests’ languages and take advantage of the ability to send emails in multiple languages.
Boost Your Sales
Without Extra Effort
Send upgrade options and special offers directly and automatically to your guests via email or push notification.
EMAIL TEMPLATE EXAMPLES
You can find more examples of individualized and personalized emails in our article: 10 Effective Examples of Digital Guest Communication for Hotels.

“Those who use technology to reduce unnecessary processes and costs not only offer their guests a contemporary guest journey, but also have greater financial resources to pursue sustainable goals.”
Founder & Managing Director Konzept Hotels
Your simple and personalized guest communication
We cater entirely to you: Depending on your wishes and requirements for your new, professional guest communication, we will jointly find the right package combination for you. This way, you only pay for what you really need!
BASIC PACKAGE for 0,99โฌ
per room per month.
FEATURES BasiC MODULE
AUTOMATED MESSAGE DELIVERY
Our system automates guest communication through an event-based and time-triggered triggering mechanism across various channels. This ensures timely and relevant notifications, enhancing the guest experience without manual intervention.
MANUAL MESSAGE DELIVERY
In addition to automated processes, our platform offers flexibility through manual message sending. This feature allows for resending messages or sending payment links to ensure guests receive important information when needed.
PREDEFINED STANDARD CONFIGURATION
We have a standard configuration with default templates containing key messages for guests, which can be used ‘plug & play’ without any configuration effort.
CUSTOMIZEABLE CONFIGURATIONS
Our platform offers unparalleled customization options for messaging configurations. Users can tailor each message by selecting the communication channel, setting triggers, specifying a particular time, and choosing from standard or custom templates. Additionally, messages can be filtered.
CHANNEL: EMAIL
Utilize emails to seamlessly convey comprehensive guest information. This channel ensures your messages reach guests directly in their inbox and provides a reliable means of communication.
CHANNEL: PUSH NOTIFICATION
Use our app for Android and iOS to send push notifications directly to your guests’ devices. These notifications are delivered through the Hotelbird app, available for download on the Apple and Google app stores, providing a direct and effective communication channel.
UNLIMITED MESSAGES
Our platform supports an unlimited number of email and push notifications, allowing you to communicate with your guests as often as needed without restrictions.
3 BASIC CONFIGURATIONS
Our basic package includes three notification configurations for both email and push messages. The standard ones include pre-check-in invitations, check-in wallet passes, and check-out invitations. These automated messages are perfectly timed to accompany guests from arrival to departure, ensuring a smooth process. However, you can also select any other three messages of your choice.
STANDARD TEMPLATE CATALOGUE
Our range of optimized standard templates can be customized with color and logo to reflect your brand identity. Templates include: booking confirmation with or without QR code, payment receipt, pre-check-in invitation, check-in pass including wallet pass, review link, booking cancellation, check-out invitation with or without QR code, and ‘room is ready’ notification.
2 LANGUAGE OPTIONS
Our system supports eight languages, including English, German, Czech, French, Croatian, Italian, Slovak, and Spanish. With the ability to select two languages for guest messages in our basic package, you can address a variety of guests, enhancing their experience and understanding.
COMPREHENSIVE ACTIVITY LOGS
Every sent message is carefully tracked and logged, visible in the booking detail view for each guest. This includes detailed status reports indicating whether messages have been clicked, opened, rejected, or blocked, providing valuable insights into guest engagement.
STATISTICS
Gain access to detailed analytics on the performance of various messaging configurations and templates. These insights assist in optimizing communication strategies for increased engagement and effectiveness.
One-time, collaborative setup of emails and settings in the basic package for a one-time fee of โฌ449.
ADDITIONAL PACKAGES for 0,49โฌ
per room and additional package per month.
INDIVIDUALLY BOOKABLE PACKAGES
CUSTOMIZED EMAIL TEMPLATES
Create custom message templates from scratch or modify our standard templates to better suit the language and design of your brand. This flexibility ensures that your communication is personalized and effective.
The creation of such individual templates is explicitly not part of this function. This function allows the hotel the possibility to use individual email templates. The corresponding template must be provided by the customer in the form of HTML or MJML code.
UNLIMITED MESSAGE CONFIGURATIONS
The number of possible message configurations is unlimited, offering high flexibility to meet all your communication needs.
UNIQUE SENDER DOMAIN
Enhance the trust and security of your communication by connecting our mail server with your domain. This feature strengthens your brand identity and ensures higher deliverability of emails.
ADDITIONAL LANGUAGE OPTIONS
Utilize all available languages to increase the reach of your communication and ensure that every guest receives messages in their desired language.
One-time setup cost for the additional package ‘Custom Sender Domain’ is โฌ299.
Cooperation with trustworthy partners
