Privacy policy

Welcome to hotelbird!

Our service is of course in accordance with the laws on data protection and data security and especially the requirements of the DS-GVO. In this privacy policy we inform you about the concrete processing of your data.


1. Responsible position
hotelbird GmbH
Sonnenstraße 23
80331 Munich

Telephone: +49 (0) 89 9545993 10


2. data collection and purpose of data processing
2.1 Visiting the website
When you access our website, we collect your access data, which we evaluate for statistical purposes and to ensure system security. The following access data is stored:

the name of your internet service provider,
the website from which the file was requested
date and time of the request,
the web pages that you visit with us,
the amount of data transferred and the date and duration of the visit.

If you use the contact form on the website to send us a message, we collect the following data from you:

First name and surname
Phone number
We need this information to answer your contact request.


2.2 Registration in the app
Registration is required to use the app. To do so, you must enter your e-mail address and assign a password. In addition, we collect data of your end device (device ID, device type, device model, operating system and version of the operating system) for identification reasons.

We need the collected data so that we can ensure that the app is only used by you.


2.3 Use of the App
In order to be able to use the services of hotelbird to the full extent, we need the following additional information from you:

Personal information (first name and surname, date of birth, gender, address, language, nationality)
Optional business information (company, business address, invoice sorting information)
Payment information
We process the personal data collected from you, as they are required for the business processing of the services provided.


3. data transmission
Personal data will only be transferred to third parties or contractors of commissioned data processing if this is necessary for the respective purposes. A transfer to third countries will only take place within the scope of the uses described in this data protection declaration.

We transmit the personal and business information you provide and the payment information to the respective hotel for order processing.

We take appropriate measures to ensure that the third parties maintain an appropriate level of protection for personal data.


4. storage of the data
Stored personal data will be deleted if you revoke your consent for processing, if the data is no longer required to fulfil the purpose for which it was stored or if its storage is or becomes inadmissible for other legal reasons.


5. cookies and tracking
Cookies are small text files that are automatically stored on your end device when you use our website. Unlike viruses or Trojans, for example, cookies are harmless. Cookies log your user behaviour, but do not allow direct knowledge of your identity.

Some cookies are technically mandatory for the operation of our website.
The legal basis for this data processing is Art. 6 para. 1 lit. f DSGVO, consent is not required here.

All other cookies may only be used with your consent:

Google Analytics
We also use cookies, which are technically necessary for the functioning of our site. The legal basis for this data processing is Art. 6 para. 1 lit. f DSGVO, consent is not required here.


Google Analytics
On the homepage and the app we use Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics enables an analysis of the use of the website by the user. For example, information on the operating system, the screen, your IP address, the website views you have accessed, and the date and time of your visit to our website are recorded. The information generated about your use of the website is usually transferred to a Google server in the USA and stored there. We have activated IP anonymisation. Therefore, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before transmission. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of the website G

© 2020 hotelbird