“Finding skilled employees in hospitalty is difficult”
Koncept Hotels relies on digital processes!
Digital, local & fair: The vision of a sustainable hotel company drives Martin Stockburger, CEO of Koncept Hotels, and makes him one of the best-known opinion leaders in the German hotel industry. His concept of Koncept Hotels was different from the very beginning – today, his success proves him right. Everything revolves around the use of smart technologies that deliver a contemporary travel experience for guests, relieve employees and at the same time conserve valuable resources.
What many hoteliers had to catch up on during the coronavirus pandemic, Martin Stockburger implemented years ago in a visionary way: Digitalization as the key to success for a modern hotel experience. At Koncept Hotels, guests check in and out contactlessly with their smartphone or via a terminal. The room door and all other doors in the hotel open via app or digital key card.
Digital services in action
- Digital registration form
- Guest communication: Pre-stay / post-stay emails and push notifications
- Contactless check-in/out with the Hotelbird app, via web check-in or on site at the terminal
- Offline door opening via BLE using the Hotelbird app
- Mobile payment on all channels
Digitization provides the answer to many challenges that the hotel industry has to overcome, Martin Stockburger is convinced of this. “The Corona pandemic has dealt a severe blow to the hotel boom of recent years. It is all the more difficult to operate cost-efficiently and remain competitive in the current market environment. The crisis is also exacerbating the already severe shortage of skilled workers that has plagued the industry for years. Dedicated young talent is hard to find. At the same time, climate change continues to advance, forcing the hotel industry to rethink as well.”
2017 marks the founding of Koncept Hotels. The idea? To create a concept that is 100 percent focused on the needs of the target group. Technology-savvy, mindful travelers will enjoy a contemporary and efficient hotel experience characterized by a sustainable approach to the environment and a modern service mindset that gives them the greatest possible freedom and flexibility. Granted: The concept of a 100 percent digital hotel without a classic reception desk was radical. And cleared up a widespread misconception, according to the hotel boss: “Service at the reception is not a contemporary guest need. Rather, it’s about a completely different business strategy. We live in a digital world and the hotels we create should match that.”
The idea has taken off, and in just a few years seven hotels under the Koncept Hotels brand have established themselves in Germany, Austria and Switzerland – with more to follow.
“Those who use technology to reduce redundant processes and costs not only provide their guests with a contemporary guest journey, but also have greater financial resources to pursue sustainable goals.”
FOUNDER & MANAGING DIRECTOR KONCEPT HOTELS
Hotelbird and Koncept Hotels
Facts & Figures
- 6 properties with Hotelbird technology
- Pro Plus solution from Hotelbird in use
- A total of 233 rooms equipped
Would you also like to digitize your hotel?
Talk to us and let us convince you of the possibilities of digital processes in your business model.
- The guest knows their name and where they live: Minimization of input errors and name misunderstandings by guests entering their name and address themselves
- Time relief for staff
- Guaranteed permanent free use including a complete guest folder
- Secure link that is integrated by the system directly into the booking or e-mail traffic
Free up your
With Hotelbird, you can digitize your daily, recurring check-in/out processes in a sustainable and cost-optimized way. Easily integrated into your existing technical landscape, you and your guests benefit from a modern hotel experience.