Hotel industry rethought
Koncept Hotels relies 100 percent on Hotelbird technology
Digital, local & fair: The vision of a sustainable hotel company drives Martin Stockburger, CEO of Koncept Hotels, and makes him one of the best-known opinion leaders in the German hotel industry. His concept of Koncept Hotels was different from the very beginning – today, his success proves him right. Everything revolves around the use of smart technologies that deliver a contemporary travel experience for guests, relieve employees and at the same time conserve valuable resources.
What many hoteliers had to catch up on during the Corona pandemic, Martin Stockburger implemented years ago in a visionary way: Digitization as the key to success for a modern hotel experience. At Koncept Hotels, guests check in and out contactlessly with their smartphone or via Terminal. The room door and all other doors in the hotel open via App or digital keycard.
Digital services in action
- Digital registration form
- Contactless check-in/out with the Hotelbird App, via Web check-in or on-site at the Terminal
- Door opening via smartphone app
- Mobile payment on all channels
Digitization provides the answer to many challenges that the hotel industry has to overcome, Martin Stockburger is convinced of this. “The Corona pandemic has dealt a severe blow to the hotel boom of recent years. It is all the more difficult to operate cost-efficiently and remain competitive in the current market environment. The crisis is also exacerbating the already severe shortage of skilled workers that has plagued the industry for years. Dedicated young talent is hard to find. At the same time, climate change continues to advance, forcing the hotel industry to rethink as well.”
2017 marks the founding of Koncept Hotels. The idea? To create a concept that is 100 percent focused on the needs of the target group. Technology-savvy, mindful travelers will enjoy a contemporary and efficient hotel experience characterized by a sustainable approach to the environment and a modern service mindset that gives them the greatest possible freedom and flexibility. Granted: The concept of a 100 percent digital hotel without a classic reception desk was radical. And cleared up a widespread misconception, according to the hotel boss: “Service at the reception is not a contemporary guest need. Rather, it’s about a completely different business strategy. We live in a digital world and the hotels we create should match that.”
The idea has taken off, and in just a few years seven hotels under the Koncept Hotels brand have established themselves in Germany, Austria and Switzerland – with more to follow.
“Those who use technology to reduce redundant processes and costs not only provide their guests with a contemporary guest journey, but also have greater financial resources to pursue sustainable goals.”
FOUNDER & MANAGING DIRECTOR KONCEPT HOTELS
Intelligent interfaces connect all providers
The interaction of the digital tools used plays a decisive role in daily hotel operations. Koncept Hotel works together with different providers in its hotels. One example: While the Bernese hotel “Löie” uses the property management system MEWS, the Viennese hotel “Liebelei” relies on the services of Infor.
How can a smooth cooperation of all components succeed?
As a platform provider, Hotelbird brings the necessary flexibility to link all PMS as well as door lock and payment providers with each other by means of intelligent interfaces. Different and often fragmented system landscapes are thus no obstacle for a successful digitization of the reception. The deep integration to all leading providers on the market distinguishes Hotelbird and creates a seamless, contemporary guest journey.
The fully comprehensive and flexible solutions of the Munich-based technology company have convinced Koncept Hotels from the very beginning: Since the opening of the first hotel “Zum kostbaren Blut” in Cologne on March 1, 2017, the ProPlus package from Hotelbird has been used. This includes the complete digitization of the reception services – from convenient online check-in/out and the digital registration form to the digital key and mobile payment.
Hotelbird and Koncept Hotels
Facts & Figures
- 4 houses with Hotelbird technology in Bern, Cologne, Siegburg and Vienna
- Pro Plus solution from Hotelbird in use
- Total 115 rooms equipped
- 5. hotel follows in 2021
Superfluous processes, tedious administration, repetitive tasks: From the very beginning, Koncept Hotels has systematically freed itself from this ballast and dared to rethink the hotel business. This courage and entrepreneurial vision benefits not only the guests, but also the team, which is relieved and finds easier working conditions. And with the use of digital services, the sustainably managed company conserves valuable resources. “Together with Hotelbird, we have built a sustainable hotel product that stands firm in times of crisis thanks to flexibility and digitality and wins people’s hearts in times of economic upswing thanks to lightness and the positive message of a better world.”
We are there for you
Would you like to know how you too can optimize your hotel processes with the Hotelbird platform? Then contact us. We will answer all your questions and gladly demonstrate our solution to you.
Hendrik Grebe GLOBAL KEY ACCOUNT MANAGER