Web

Done online.

Our web service includes
the legally compliant digital
registration form, payment
and eliminates annoying waiting times.

THE HOTELBIRD WEB

A learned process from airlines for the hotel industry! With Hotelbird Web your guests gain valuable time and hoteliers noticeably relieve your employees. All formalities can already be taken care of before the hotel stay. Web works on the smartphone, tablet, or any other browser application, without any app download.

Check-in online – as normal!

Web Hotelbird
  • No app download required in advance
  • Check-in/out without personal
  • Processing of each guest possible
  • Simple user interface
  • QR Code check-in pass
  • PSD2 / PCI / digital registration form / DSGVO compliant
  • Supports all types of bookings (OTAs)
  • Compatible with all leading PMS and locking systems
  • Can be used in any browser application

How it works:

hotel checkin solution web userjourney en 01 - Hotelbird GmbH

1. Check-In invitation

On the day of arrival, the guest will receive an email invitation to check-in online. Alternatively, the booking can also be accessed via checkin.hotelbird.com by last name and reservation number.

hotel checkin solution web userjourney en 02 - Hotelbird GmbH

2. Fill in the registration form

Relevant data of the registration form is queried and stored in the user profile for future check-ins. Business billing address, reason for stay and an ID query are optional.

hotel checkin solution web userjourney en 03 - Hotelbird GmbH

3. Enter payment details

An SCA is carried out via credit card to create the legally compliant digital registration form. A prepayment or card authorization is optionally possible.

hotel checkin solution web userjourney en 04 - Hotelbird GmbH

4. Receive check-in pass

After successful check-in, the guest receives the check-in pass as a PDF via e-mail. The QR code on the check-in pass is scanned at the Terminal on the day of arrival to generate a keycard.

hotel checkin solution web userjourney en 05 - Hotelbird GmbH

5. Check-out invitation

On the day of departure, the guest will receive an e-mail invitation to check out online. Alternatively, this also works via checkin.hotelbird.com by entering last name and reservation number.

hotel checkin solution web userjourney en 06 - Hotelbird GmbH

6. Check folio

The guest receives an overview of all open items. Items from a business billing address are displayed separately.

hotel checkin solution web userjourney en 07 - Hotelbird GmbH

7. Execute payment

Whether with credit card or alternative payment methods – your guests pay securely and PSD2-compliant. Different payment methods are possible for private and business invoices. Chargebacks are prevented by the SCA process.

hotel checkin solution web userjourney en 08 - Hotelbird GmbH

8. Receive invoice

After successful check-out, the guest conveniently receives the invoice as a PDF by e-mail. 

hotel checkin solution web - Hotelbird GmbH

A digital simplification for guests and hoteliers.

Digital support for every day recurring tasks is no longer a rarity, but normality. Your hotel and your guests will immediately feel the freedom and independence!