Wallet Key

The digital room key in Apple Wallet and Google Wallet.
Guests unlock their room with a simple tap — on iPhone, Android, or smartwatch. No app download. Reliable access 24/7.

Explore Wallet Key

hours

until the first guests check in

minutes

Time savings per guest

percent

Pre-Check-In Rate

Wallet Key: app-free, contactless room access

With Hotelbird, you deliver Wallet Keys directly to Apple Wallet and Google Wallet. Guests receive the key digitally and unlock via NFC — fast, secure, and without relying on the front desk.
Hotelbird is widely seen as a technology market leader in this category because we deliver Wallet Key as part of a true end-to-end guest journey — with deep integrations across the hospitality tech stack and high product quality.

Apple Wallet & Google WalletGuests use iPhone/Apple Watch or Android devices — with the key stored right inside the wallet.
No app downloadNo login, no app store, no friction. Once delivered — instantly usable.
Operationally reliable
Built for day-to-day operations: fewer exceptions, fewer support tickets, less front-desk workload.

How Wallet Key works (end-to-end)

Wallet Key is part of the end-to-end digital guest journey — check-in, payments, verification, and access work in one consistent flow, without manual workarounds.

Wallet Key after online check-inAfter digital check-in, the Wallet Key is delivered automatically — aligned with your rules and processes.
Payments before check-inWhen payment and verification happen upfront, arrivals become true self-service: fewer interruptions, fewer questions.
Automated access management
Access is managed according to the stay — clean, traceable, and scalable across every property.

NFC access —
the next generation of digital keys

Moving to NFC-based Wallet Keys removes the typical pain of older mobile key approaches. Guests use the wallet already on their device — without an extra app.

Works offlineWallet Key continues to work without an active internet connection.
Easy sharing (optional, rules-based)Guests can share access with their reservation group — based on your security rules.

Compatible with leading lock providers

Hotelbird Wallet Key is currently available for ASSA ABLOY and dormakaba lock environments — and expanding continuously.

Best-in-class technology partnersWe work with established, market-leading partners — built for security and scalability. This combination of partner ecosystem and integration depth is one reason Hotelbird is seen as a technology market leader in Wallet Key deployments.

Security and stability for
hotel groups

Wallet Key isn’t a gimmick — it’s an operational solution.

EncryptionModern encryption for secure key delivery — protecting guests and hotels.
Reliable infrastructure
Stable and scalable, even at high occupancy — so workflows run smoothly at all times.

From 0 to 60% automated check-in rate in just six months – and continuously increasing adoption among guests.

58 hours saved per month by eliminating the need for the team to manually check in each guest.

90% fewer administrative tasks for the team to complete, allowing them to focus on more meaningful interactions with guests.

the success story

8 minutes time saved per guest, which can be invested in individual guest care.

Fully flexible check-in: Guests can check in and out independently online or at the self-service terminal.

Relieved reception staff and more efficient processes through reliable automation and digitalization of the guest journey

the success story

100% digital check-in reduces unnecessary processes and costs

Completely without a traditional reception desk, for a modern, digital guest journey.

Scaled rollout for 6 houses with a total of 233 digital rooms

the success story

Trusted by leading hotel brands.

Thanks to the excellent collaboration with Hotelbird, we can provide our employees and guests with modern digital technology that simplifies and speeds up the check-in process.

Daniel Müller
Co-CEO, Motel One

Hotelbird has been our partner from the very beginning, even before digital hospitality became a topic. They perfectly meet our requirements for stable, standardized processes while simultaneously allowing a level of individualization that fits the concept of our brand.

Sabine Schrempp
Director of Revenue & Systems, Koncept Hotel

With Hotelbird, we make check-in as easy as possible – for our guests and our team. The digital solution saves valuable time, reduces manual processes and ensures a consistent experience across all locations.

Dagmar Nowak
Director of Operations, SMARTments

With Hotelbird we achieve results that exceed our expectations – not only in terms of the numbers, but also in terms of the smooth process. The best part is that guests hardly notice the technology – it feels completely natural to them.

MARJOLEIN BRUSCHKE
GENERAL MANAGER, JAZ IN THE CITY AMSTERDAM

The best platform needs the best systems.

As the technology market leader, Hotelbird integrates with selected market leaders across PMS, payments, and locks — ensuring reliability, security, and scalability for hotel groups.
With end-to-end integrations in place, operations run smoothly, process costs drop, and revenue opportunities become predictable.

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