Wallet Key

The digital room key in Apple Wallet and Google Wallet.
Guests unlock their room with a simple tap — on iPhone, Android, or smartwatch. No app download. Reliable access 24/7.

Explore Wallet Key

hours

until the first guests check in

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Time savings per guest

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Pre-Check-In Rate

Wallet Key: app-free, contactless room access

With Hotelbird, you deliver Wallet Keys directly to Apple Wallet and Google Wallet. Guests receive the key digitally and unlock via NFC — fast, secure, and without relying on the front desk.
Hotelbird is widely seen as a technology market leader in this category because we deliver Wallet Key as part of a true end-to-end guest journey — with deep integrations across the hospitality tech stack and high product quality.

Apple Wallet & Google WalletGuests use iPhone/Apple Watch or Android devices — with the key stored right inside the wallet.
No app downloadNo login, no app store, no friction. Once delivered — instantly usable.
Operationally reliable
Built for day-to-day operations: fewer exceptions, fewer support tickets, less front-desk workload.

How Wallet Key works (end-to-end)

Wallet Key is part of the end-to-end digital guest journey — check-in, payments, verification, and access work in one consistent flow, without manual workarounds.

Wallet Key after online check-inAfter digital check-in, the Wallet Key is delivered automatically — aligned with your rules and processes.
Payments before check-inWhen payment and verification happen upfront, arrivals become true self-service: fewer interruptions, fewer questions.
Automated access management
Access is managed according to the stay — clean, traceable, and scalable across every property.

NFC access —
the next generation of digital keys

Moving to NFC-based Wallet Keys removes the typical pain of older mobile key approaches. Guests use the wallet already on their device — without an extra app.

Works offlineWallet Key continues to work without an active internet connection.
Easy sharing (coming soon)Guests can share access with their reservation group — based on your security rules.

Compatible with leading lock providers

Hotelbird Wallet Key is currently available for ASSA ABLOY and dormakaba lock environments — and expanding continuously.

Best-in-class technology partnersWe work with established, market-leading partners — built for security and scalability. This combination of partner ecosystem and integration depth is one reason Hotelbird is seen as a technology market leader in Wallet Key deployments.

Security and stability for
hotel groups

Wallet Key isn’t a gimmick – it’s an operational solution.

EncryptionModern encryption for secure key delivery — protecting guests and hotels.
Reliable infrastructure
Stable and scalable, even at high occupancy — so workflows run smoothly at all times.

REAL PROJECTS, REAL OUTCOMES.

FROM 0 TO 60%automated check-in rate in just six months – and continuously increasing adoption among guests.

58 hourssaved per month, as the team no longer has to check in every guest manually.

90% LESSadministrative work for the team, freeing up time for meaningful guest interactions.

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8 MINUTES SAVEDper guest in manual processes that can be invested into individual guest care instead.

FULLY FLEXIBLE CHECK-INGuests can check in and out independently online or at the self-service terminal.

RELIEVED FRONT DESKand more efficient processes through the reliable automation and digitalization of the guest journey.

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90%automated check-in rate with all relevant information – incl. guest data, room assignments, and check-in status – synched with the PMS.

50%automated check-out rate that improves housekeeping efficiency, optimizes shift planning, and drives upsells for late check-outs.

SCALED ROLLOUTacross six properties with a total of 233 rooms.

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Trusted by leading hotel brands.

Thanks to the excellent collaboration with Hotelbird, we can provide our employees and guests with modern digital technology that simplifies and speeds up the check-in process.

Daniel Müller
Co-CEO, Motel One

Hotelbird has been our partner from the very beginning, even before digital hospitality became a topic. They perfectly meet our requirements for stable, standardized processes while simultaneously allowing a level of individualization that fits the concept of our brand.

Sabine Schrempp
Director of Revenue & Systems, Koncept Hotel

With Hotelbird, we make check-in as easy as possible – for our guests and our team. The digital solution saves valuable time, reduces manual processes and ensures a consistent experience across all locations.

Dagmar Nowak
Director of Operations, SMARTments

With Hotelbird we achieve results that exceed our expectations – not only in terms of the numbers, but also in terms of the smooth process. The best part is that guests hardly notice the technology – it feels completely natural to them.

MARJOLEIN BRUSCHKE
GENERAL MANAGER, JAZ IN THE CITY AMSTERDAM

The best platform needs the best systems.

As the technology market leader, Hotelbird integrates with selected market leaders across PMS, payments, and locks — ensuring reliability, security, and scalability for hotel groups. With end-to-end integrations in place, operations run smoothly, process costs drop, and revenue opportunities become predictable.