payment

Seamless and secure in seconds: Thanks to our advanced technology and full PSP integration, your guests can pay securely with their preferred payment method – whether by smartphone, at the terminal, or at reception. Payment routing and the separation of personal and business bills relieve the burden on your team and optimize the entire payment process.

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hours

until the first guests check in

minutes

Time savings per guest

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Pre-Check-In Rate

Flexible, fast payment options

Whether before arrival or at check-out – you decide when and how your guests pay, using the payment methods they prefer.

Flexible payment datesYou decide when payment is made and reduce waiting times during peak season.
All common payment methodsWhether credit card, PayPal, Apple Pay or Google Pay – everything is covered and fully integrated into your PMS.
Payment at every touchpointWhether via smartphone, terminal or at reception, the payment process remains smooth and fast for guests and staff.

Simply separate expenses

Guests can separate private and business expenses at check-in – for clear and accurate billing from the start.

Intelligent routingGuests themselves decide which items are billed to the company and which are billed privately – manual post-processing is eliminated.
Simple selectionWith just one click, guests can select the company’s costs from a predefined list – no need to ask or manually rearrange anything at reception.

full cost overview at aany time

Accurate amounts in real time – for guests and staff. No surprises, no recalculations on the day of departure.

Real-time calculationAll costs and routing data are processed immediately – the billing remains up-to-date and correct at all times.
Transparent overviewAll parties involved are always informed – this reduces confusion at check-out and relieves your team of queries and manual corrections.

Automatic
invoice creation

Hotelbird takes care of creating and sending invoices – correctly, on time and according to the defined routing rules.

Automatic invoice generationThanks to the defined routing, all items are correctly assigned – this saves time at reception and avoids errors.
Invoice delivery via emailThe invoice is automatically sent to the guest or to the registered company address – no manual creation is necessary at check-out.

safety is our top priority

We work with trusted payment service providers and adhere to the highest security standards – for secure and compliant transactions.

PCI-DSS & 3D SecureIndustry-standard encryption and authentication reliably protect payment data without slowing down the process.
Certified PSP integrations
We rely exclusively on vetted providers – for maximum reliability and peace of mind for you and your guests.

REAL PROJECTS, REAL OUTCOMES.

FROM 0 TO 60%automated check-in rate in just six months – and continuously increasing adoption among guests.

58 hourssaved per month, as the team no longer has to check in every guest manually.

90% LESSadministrative work for the team, freeing up time for meaningful guest interactions.

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8 MINUTES SAVEDper guest in manual processes that can be invested into individual guest care instead.

FULLY FLEXIBLE CHECK-INGuests can check in and out independently online or at the self-service terminal.

RELIEVED FRONT DESKand more efficient processes through the reliable automation and digitalization of the guest journey.

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90%automated check-in rate with all relevant information – incl. guest data, room assignments, and check-in status – synched with the PMS.

50%automated check-out rate that improves housekeeping efficiency, optimizes shift planning, and drives upsells for late check-outs.

SCALED ROLLOUTacross six properties with a total of 233 rooms.

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Trusted by leading hotel brands.

Thanks to the excellent collaboration with Hotelbird, we can provide our employees and guests with modern digital technology that simplifies and speeds up the check-in process.

Daniel Müller
Co-CEO, Motel One

Hotelbird has been our partner from the very beginning, even before digital hospitality became a topic. They perfectly meet our requirements for stable, standardized processes while simultaneously allowing a level of individualization that fits the concept of our brand.

Sabine Schrempp
Director of Revenue & Systems, Koncept Hotel

With Hotelbird, we make check-in as easy as possible – for our guests and our team. The digital solution saves valuable time, reduces manual processes and ensures a consistent experience across all locations.

Dagmar Nowak
Director of Operations, SMARTments

With Hotelbird we achieve results that exceed our expectations – not only in terms of the numbers, but also in terms of the smooth process. The best part is that guests hardly notice the technology – it feels completely natural to them.

MARJOLEIN BRUSCHKE
GENERAL MANAGER, JAZ IN THE CITY AMSTERDAM

The best platform needs the best systems.

As the technology market leader, Hotelbird integrates with selected market leaders across PMS, payments, and locks — ensuring reliability, security, and scalability for hotel groups. With end-to-end integrations in place, operations run smoothly, process costs drop, and revenue opportunities become predictable.