No more queues: Guests check in online or at the self-service terminal – freeing up your team time for personal interactions. Manual data entry, group bookings, and processing of tourist tax are fully automated – for greater efficiency, fewer errors, and simpler processes.
Your guests will receive a check-in invitation via email and can choose how they want to check in – before arrival or directly on site.
Online Check-inGuests can conveniently check in advance via the web app – quick and convenient for them, and a relief for your front office.
On-site check-inAlternatively, guests can also check in at the self-service terminal and generate their wallet key or key card – without any waiting time or staff involvement.
Consistent guest experienceOnline check-in can be seamlessly integrated into your hotel app via OpenAPI, thus consolidating guest communication in one consistent location.
Fully digitized registration form
From pre-filled data to automatic room allocation – the entire registration process is digital, efficient and 100% compliant with the law.
Data import from the PMSAt check-in, guest data is automatically taken from the PMS – the form is already pre-filled.
Intelligent matchingExisting profiles are reliably recognized – duplicate entries and manual post-processing are eliminated.
Country-specific adaptationThe registration form can be individually adapted depending on the country of origin, and you only record what is really necessary.
Automatic room allocationRooms are automatically assigned according to cleaning status and guest preferences – without any manual effort from your staff.
Business travel made easy
Not every trip is leisure – but check-in can still be just as easy. Business travelers provide all the necessary information, without any additional paperwork.
Purpose of travelWith just one click, guests indicate that it is a business trip and enter their company details.
Cost sharingGuests select from a predefined list which costs will be charged to the company – for accurate and transparent billing.
Intelligent profile recognitionExisting profiles are automatically recognized and pre-filled – for less manual input from returning guests.
Tourist tax regulationsThe purpose of the trip is synchronized across systems, so that the correct tourist tax is calculated directly – even in the case of prepayment.
Check-in for individual guests and groups
Whether solo travelers, families or larger groups – everyone checks in smoothly without burdening your reception.
Individual guest profilesEach guest – including accompanying family members – can check in independently via a personal profile. No coordination at reception is necessary, even with staggered arrivals.
Individual guest managementEven when booking together, guests can be treated as separate reservations – payments, preferences, and communication can thus be managed individually. This ensures maximum flexibility and less coordination effort for groups.
Sustainability that saves costs
Guests staying two nights or longer can opt for the Green Option at check-in and forgo the room cleaning service. This ensures a more sustainable stay with less work for your team.
Guest opt-inGuests activate the Green Option themselves at check-in – without any questions from reception.
System-wide synchronizationThe selection is documented across all systems and is available to housekeeping – for simple, predictable implementation.
Cost savings with purposeReduce your operating costs while simultaneously giving your guests the opportunity to actively contribute to sustainability.
billing that simply works
Check-out is just as smooth as check-in. Thanks to predefined routing information, invoicing is automatic – without any manual effort from your team or your guests.
real-time splittingAll costs are automatically separated into private and business items during the stay – always up to date and accurate.
Automatic invoice generationSeparate invoices are automatically generated at the end of the stay – without any manual sorting or post-processing.
Direct email deliveryGuests receive their invoice directly via email – no queuing at check-out, no need to request business receipts.
REAL PROJECTS, REAL OUTCOMES.
FROM 0 TO 60%automated check-in rate in just six months – and continuously increasing adoption among guests.
58 hourssaved per month, as the team no longer has to check in every guest manually.
90% LESSadministrative work for the team, freeing up time for meaningful guest interactions.
Thanks to the excellent collaboration with Hotelbird, we can provide our employees and guests with modern digital technology that simplifies and speeds up the check-in process.
Daniel Müller Co-CEO, Motel One
Hotelbird has been our partner from the very beginning, even before digital hospitality became a topic. They perfectly meet our requirements for stable, standardized processes while simultaneously allowing a level of individualization that fits the concept of our brand.
Sabine Schrempp Director of Revenue & Systems, Koncept Hotel
With Hotelbird, we make check-in as easy as possible – for our guests and our team. The digital solution saves valuable time, reduces manual processes and ensures a consistent experience across all locations.
Dagmar Nowak Director of Operations, SMARTments
With Hotelbird we achieve results that exceed our expectations – not only in terms of the numbers, but also in terms of the smooth process. The best part is that guests hardly notice the technology – it feels completely natural to them.
MARJOLEIN BRUSCHKE GENERAL MANAGER, JAZ IN THE CITY AMSTERDAM
The best platform needs the best systems.
As the technology market leader, Hotelbird integrates with selected market leaders across PMS, payments, and locks — ensuring reliability, security, and scalability for hotel groups. With end-to-end integrations in place, operations run smoothly, process costs drop, and revenue opportunities become predictable.
