Upselling

Additional revenue without extra effort: Guests can independently book additional services such as breakfast, early check-in or late check-out during pre-check-in or in the digital guest directory – thanks to direct connection to the PMS, without any extra effort for your team.

Discover now

hours

until the first guests check in

Minutes

Time savings per guest

percent

Pre-Check-In Rate

Upselling begins before arrival

No matter how or where your guests check in, with Hotelbird existing services finally sell themselves. Additional services such as breakfast, early check-in, or room extras can be booked independently at any time – without any extra effort for your team.

pre-check-inAdditional services appear automatically in the digital pre-check-in – guests can add them directly and pay for them immediately.
Check-in on siteGuests checking in on-site via tablet or terminal can also book upsells during the process – without any additional effort at reception.
digital guest directoryThe digital guest directory makes upselling possible even during the stay – without the team having to actively point it out.

The right
offer at the
right time

Offers not only appear in the pre-check-in or the digital guest directory – they are also actively and automatically advertised.

Multichannel promotionOffers are distributed via email and push notifications – across channels, directly to guests and with high visibility.
Time- and event-based triggersThe communication is displayed, for example, in the evening before check-out (for late check-out) or directly after successful check-in (for breakfast) – precisely when guests are receptive to the corresponding offers.
Relevance instead of advertisingThanks to intelligent triggers, upsells never appear randomly; they fit the context and increase the willingness to buy without disturbing the guests.

All houses are centrally managed

Offers are managed centrally in Hotelbird, but allow room for local conditions – for maximum scalability and flexibility.

Flexible offer logicYou decide which house offers which additional services – centrally coordinated and, if necessary, individually adapted.
Local adaptationDescription, prices, images and branding can be defined separately for each hotel – for maximum local relevance.

Seamless upselling, seamless billing

Regardless of what extras guests add to their stay, billing is fully automated via the PMS, including a clear separation between private and business costs.

PMS integrationUpsell services are automatically booked in the guest account in the PMS – without any manual transfer or reconciliation by the team.
Private and business routingAll bookings follow the routing rules defined at check-in – for automatic division into private and business costs, without any manual splitting.
Flexible paymentPre-check-in purchases can be paid for immediately, others will be charged at booking or check-out – for a seamless experience with minimal manual effort.

Clear processes,
no delays

Your teams will be automatically notified after each booking – with clear task allocation and no loss of information.

Real-time notifications for the teamAs soon as a guest books an additional service, the reception receives an email – for immediate processing.
Task creation in the PMSHotelbird automatically creates a task in the PMS, which is assigned to the responsible team – for smooth execution on site.

All key figures
at a glance

The Upselling Dashboard gives you an overview of the performance of your sold upselling offers.

comprehensive statisticsIn addition to general figures such as the number of active offers and orders, you can also see the total revenue and the average value per order.
Evaluations of individual offersFor evaluating the success of individual deals, the number of orders, the average order value, and the share of total sales can be viewed for each offer – always in the correct currency, of course.
filter optionsAll bookings can be filtered by date, hotel and order status – for accurate evaluations, relevant insights and continuous optimization of your offers.

From 0 to 60% automated check-in rate in just six months – and continuously increasing adoption among guests.

58 hours saved per month by eliminating the need for the team to manually check in each guest.

90% fewer administrative tasks for the team to complete, allowing them to focus on more meaningful interactions with guests.

the success story

8 minutes time saved per guest, which can be invested in individual guest care.

Fully flexible check-in: Guests can check in and out independently online or at the self-service terminal.

Relieved reception staff and more efficient processes through reliable automation and digitalization of the guest journey

the success story

100% digital check-in reduces unnecessary processes and costs

Completely without a traditional reception desk, for a modern, digital guest journey.

Scaled rollout for 6 houses with a total of 233 digital rooms

the success story

Trusted by leading hotel brands.

Thanks to the excellent collaboration with Hotelbird, we can provide our employees and guests with modern digital technology that simplifies and speeds up the check-in process.

Daniel Müller
Co-CEO, Motel One

Hotelbird has been our partner from the very beginning, even before digital hospitality became a topic. They perfectly meet our requirements for stable, standardized processes while simultaneously allowing a level of individualization that fits the concept of our brand.

Sabine Schrempp
Director of Revenue & Systems, Koncept Hotel

With Hotelbird, we make check-in as easy as possible – for our guests and our team. The digital solution saves valuable time, reduces manual processes and ensures a consistent experience across all locations.

Dagmar Nowak
Director of Operations, SMARTments

With Hotelbird we achieve results that exceed our expectations – not only in terms of the numbers, but also in terms of the smooth process. The best part is that guests hardly notice the technology – it feels completely natural to them.

MARJOLEIN BRUSCHKE
GENERAL MANAGER, JAZ IN THE CITY AMSTERDAM