Flexible solutions for a smooth guest journey
Online, via QR code, at the terminal, or with personal assistance – our hardware supports every guest journey. Hotelbird enables a modern, seamless check-in experience that noticeably reduces the workload at reception.
No matter how your guests want to check in, we make it possible.
We know that every guest has different preferences – some check in online in advance, others prefer a terminal or personal assistance on-site. Hotelbird covers all options, so you can offer every guest the perfect experience and support each target group appropriately.
Guests check in via web or app before arrival – a preferred method for tech-savvy guests and business travelers. This is particularly efficient for hotels, as only the key card needs to be created on-site – and with the Wallet Key, not even that.
Whether via QR code or check-in terminal – guests complete the check-in process independently on site. Ideal for those who want flexibility but still prefer to check in at the hotel.
Guests are checked in personally via the reception tablet – ideal for all guests who want or need support and prefer personal interaction.
Your options
for on-site check-in
For guests who have not yet completed the online check-in before arrival, there are various options to finalize it on site – either supported by hardware or by directing them to the online check-in. All modes can be flexibly combined or used individually – whichever best fits your hotel concept.
Terminal
Check-In
All-in-one solution for
Check-in, payment and key card creation
- Complete check-in in one process
- 100% Self-Service
- iPad, POS and encoder
- Standard or personalized design
- Relieves the reception desk during peak times
QR code
Check-in
Self-service check-in on site without hardware
- For guests who still wish to complete the online check-in
- Check-in via your own device, no hardware required
- Keycard creation at reception or the terminal
- Placement in the lobby or guest communication
Flying
Reception
Check-in with personal assistance in the lobby
- For guests who appreciate personal service
- The staff starts the check-in process for guests on the iPad.
- Keycard creation at reception or the terminal
- Combines personal service with automation
- Prevents queues at reception
Tablet
Check-In
Personalized self-service check-in on site
- For guests who prefer on-site self-service
- Keycard creation at reception or the terminal
- Integrated into the lobby design
- It adapts to the hotel’s corporate identity.
Do you want to know which solution is right for your hotel?
Trusted by leading hotel brands.
Thanks to the excellent collaboration with Hotelbird, we can provide our employees and guests with modern digital technology that simplifies and speeds up the check-in process.
Daniel Müller
Co-CEO, Motel One
Hotelbird has been our partner from the very beginning, even before digital hospitality became a topic. They perfectly meet our requirements for stable, standardized processes while simultaneously allowing a level of individualization that fits the concept of our brand.
Sabine Schrempp
Director of Revenue & Systems, Koncept Hotel
With Hotelbird, we make check-in as easy as possible – for our guests and our team. The digital solution saves valuable time, reduces manual processes and ensures a consistent experience across all locations.
Dagmar Nowak
Director of Operations, SMARTments
With Hotelbird we achieve results that exceed our expectations – not only in terms of the numbers, but also in terms of the smooth process. The best part is that guests hardly notice the technology – it feels completely natural to them.
MARJOLEIN BRUSCHKE
GENERAL MANAGER, JAZ IN THE CITY AMSTERDAM
Thanks to modern
technology &
strong partners
