Guest
communication

Stay effortlessly connected: Keep your guests up-to-date with automated, personalized emails and push notifications – in your hotel’s design and in multiple languages. All important information goes directly to your guests, relieving the burden on reception and saving valuable time. Soon also available via WhatsApp.

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hours

until the first guests check in

minutes

Time savings per guest

percent

Pre-Check-In Rate

The right message at the right time

Automated guest communication that keeps everyone up to date – without any additional effort for your team.

Automatic shippingMessages are automatically triggered based on key moments in the guest journey – the right information, exactly when it is needed.
Multi-channel distributionDelivery via email using your own domain or as a push notification – fast, direct and brand-compliant.
MultilingualismGuests receive messages in their preferred language – this reduces misunderstandings and repeated inquiries at reception.

Ready-to-use, optimized templates

Send professional, personalized messages – without the hassle of creating them from scratch.

Optimized templatesUse pre-made layouts that have already proven successful for booking confirmations, upselling and more – this saves setup time and ensures a consistent appearance across all touchpoints.
Easy personalizationThe templates can be easily adapted to your content and corporate design – without any support from design or IT.

Targeted approach
of booker vs. guest

Avoid misunderstandings by sending each message to the correct person.

Receiver logicBooking confirmations go to the booker, while check-in information and offers are sent directly to the guest – no more irrelevant emails or follow-up questions.
Individual contentIf both parties need to be informed, you can use separate templates – each message tailored to the respective role.

From 0 to 60% automated check-in rate in just six months – and continuously increasing adoption among guests.

58 hours saved per month by eliminating the need for the team to manually check in each guest.

90% fewer administrative tasks for the team to complete, allowing them to focus on more meaningful interactions with guests.

the success story

8 minutes time saved per guest, which can be invested in individual guest care.

Fully flexible check-in: Guests can check in and out independently online or at the self-service terminal.

Relieved reception staff and more efficient processes through reliable automation and digitalization of the guest journey

the success story

100% digital check-in reduces unnecessary processes and costs

Completely without a traditional reception desk, for a modern, digital guest journey.

Scaled rollout for 6 houses with a total of 233 digital rooms

the success story

Trusted by leading hotel brands.

Thanks to the excellent collaboration with Hotelbird, we can provide our employees and guests with modern digital technology that simplifies and speeds up the check-in process.

Daniel Müller
Co-CEO, Motel One

Hotelbird has been our partner from the very beginning, even before digital hospitality became a topic. They perfectly meet our requirements for stable, standardized processes while simultaneously allowing a level of individualization that fits the concept of our brand.

Sabine Schrempp
Director of Revenue & Systems, Koncept Hotel

With Hotelbird, we make check-in as easy as possible – for our guests and our team. The digital solution saves valuable time, reduces manual processes and ensures a consistent experience across all locations.

Dagmar Nowak
Director of Operations, SMARTments

With Hotelbird we achieve results that exceed our expectations – not only in terms of the numbers, but also in terms of the smooth process. The best part is that guests hardly notice the technology – it feels completely natural to them.

MARJOLEIN BRUSCHKE
GENERAL MANAGER, JAZ IN THE CITY AMSTERDAM

The best platform needs the best systems.

As the technology market leader, Hotelbird integrates with selected market leaders across PMS, payments, and locks — ensuring reliability, security, and scalability for hotel groups.
With end-to-end integrations in place, operations run smoothly, process costs drop, and revenue opportunities become predictable.

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