Flexible solutions for a smooth guest journey

Online, via QR code, at the terminal, or with personal assistance – our hardware supports every guest journey. Hotelbird enables a modern, seamless check-in experience that noticeably reduces the workload at reception.

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No matter how your guests want to check in, we make it possible.

We know that every guest has different preferences – some check in online in advance, others prefer a terminal or personal assistance on-site. Hotelbird covers all options, so you can offer every guest the perfect experience and support each target group appropriately.

Before arrival: Online Check-in

Guests check in via web or app before arrival – a preferred method for tech-savvy guests and business travelers. This is particularly efficient for hotels, as only the key card needs to be created on-site – and with the Wallet Key, not even that.

upon arrival: Self-Service

Whether via QR code or check-in terminal – guests complete the check-in process independently on site. Ideal for those who want flexibility but still prefer to check in at the hotel.

Upon arrival: Personal service

Guests are checked in personally via the reception tablet – ideal for all guests who want or need support and prefer personal interaction.

Your options
for on-site check-in

For guests who have not yet completed the online check-in before arrival, there are various options to finalize it on site – either supported by hardware or by directing them to the online check-in. All modes can be flexibly combined or used individually – whichever best fits your hotel concept.

Terminal
Check-In

All-in-one solution for
Check-in, payment and key card creation

Complete check-in in one process
100% Self-Service
iPad, POS and encoder
Standard or personalized design
Relieves the reception desk during peak times

QR code
Check-in

Self-service check-in on site without hardware

For guests who still wish to complete the online check-in
Check-in via your own device, no hardware required
Keycard creation at reception or the terminal
Placement in the lobby or guest communication

Flying
Reception

Check-in with personal assistance in the lobby

For guests who appreciate personal service
The staff starts the check-in process for guests on the iPad.
Keycard creation at reception or the terminal
Combines personal service with automation
Prevents queues at reception

Tablet
Check-In

Personalized self-service check-in on site

For guests who prefer on-site self-service
Keycard creation at reception or the terminal
Integrated into the lobby design
It adapts to the hotel’s corporate identity.

Do you want to know which solution is right for your hotel?

Trusted by leading hotel brands.

Thanks to the excellent collaboration with Hotelbird, we can provide our employees and guests with modern digital technology that simplifies and speeds up the check-in process.

Daniel Müller
Co-CEO, Motel One

Hotelbird has been our partner from the very beginning, even before digital hospitality became a topic. They perfectly meet our requirements for stable, standardized processes while simultaneously allowing a level of individualization that fits the concept of our brand.

Sabine Schrempp
Director of Revenue & Systems, Koncept Hotel

With Hotelbird, we make check-in as easy as possible – for our guests and our team. The digital solution saves valuable time, reduces manual processes and ensures a consistent experience across all locations.

Dagmar Nowak
Director of Operations, SMARTments

With Hotelbird we achieve results that exceed our expectations – not only in terms of the numbers, but also in terms of the smooth process. The best part is that guests hardly notice the technology – it feels completely natural to them.

MARJOLEIN BRUSCHKE
GENERAL MANAGER, JAZ IN THE CITY AMSTERDAM

The best platform needs the best systems.

As the technology market leader, Hotelbird integrates with selected market leaders across PMS, payments, and locks — ensuring reliability, security, and scalability for hotel groups. With end-to-end integrations in place, operations run smoothly, process costs drop, and revenue opportunities become predictable.