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Digital guest directory

Information on demand: From breakfast times to local attractions – your guests have all the important information readily available on their smartphones, without having to go to the reception. Save time for everyone involved and simultaneously improve the guest experience with a fully digital, QR-based guest directory.

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Rahmen

24

hours

until the first guests check in

8

hours

Time savings per guest

95

Percent

Pre-Check-In Rate

all information in one place

Your guests have 24/7 access to all the important details – individually tailored to your hotel and without having to go to the reception.

  • Stay overviewTravel dates, check-out time and hotel address are always readily available, so your team has to answer fewer standard questions.
  • Hotel information & local tipsWiFi access, breakfast times, check-out rules and recommendations in the area – all up-to-date, all available as self-service.

Increased sales through upselling

The digital guest directory not only provides information – it opens up new revenue streams, without any additional effort for your team.

  • Additional services & benefitsPromote offers such as breakfast, early check-in or late check-out – guests book directly without your staff having to take any action.
  • Limitless possibilitiesWhich offers you highlight is entirely up to you – like in a classic guest directory, only more flexible, digital and updatable at any time.

linked check-in/out

Your guests can go through the check-in/out process directly from the guest directory, which simplifies your processes and saves time for everyone involved.

  • Check-in & Check-outGuests check in before arrival or check out on the way – no queues, less stress during peak times.
  • Payment and invoiceAll processes run as usual – only with fewer contact points and faster processing for your team.

REAL PROJECTS, REAL OUTCOMES.

  • FROM 0 TO 60%automated check-in rate in just six months – and continuously increasing adoption among guests.
  • 58 hourssaved per month, as the team no longer has to check in every guest manually.
  • 90% LESSadministrative work for the team, freeing up time for meaningful guest interactions.
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  • 8 MINUTES SAVEDper guest in manual processes that can be invested into individual guest care instead.
  • FULLY FLEXIBLE CHECK-INGuests can check in and out independently online or at the self-service terminal.
  • RELIEVED FRONT DESKand more efficient processes through the reliable automation and digitalization of the guest journey.
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  • 90%automated check-in rate with all relevant information – incl. guest data, room assignments, and check-in status – synched with the PMS.
  • 50%automated check-out rate that improves housekeeping efficiency, optimizes shift planning, and drives upsells for late check-outs.
  • SCALED ROLLOUTacross six properties with a total of 233 rooms.
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Trusted by leading hotel brands.

Thanks to the excellent collaboration with Hotelbird, we can provide our employees and guests with modern digital technology that simplifies and speeds up the check-in process.

Daniel Müller
Co-CEO, Motel One

Hotelbird has been our partner from the very beginning, even before digital hospitality became a topic. They perfectly meet our requirements for stable, standardized processes while simultaneously allowing a level of individualization that fits the concept of our brand.

Sabine Schrempp
Director of Revenue & Systems, Koncept Hotel

With Hotelbird, we make check-in as easy as possible – for our guests and our team. The digital solution saves valuable time, reduces manual processes and ensures a consistent experience across all locations.

Dagmar Nowak
Director of Operations, SMARTments

With Hotelbird we achieve results that exceed our expectations – not only in terms of the numbers, but also in terms of the smooth process. The best part is that guests hardly notice the technology – it feels completely natural to them.

MARJOLEIN BRUSCHKE
GENERAL MANAGER, JAZ IN THE CITY AMSTERDAM

The best platform needs the best systems.

As the technology market leader, Hotelbird integrates with selected market leaders across PMS, payments, and locks — ensuring reliability, security, and scalability for hotel groups. With end-to-end integrations in place, operations run smoothly, process costs drop, and revenue opportunities become predictable.

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time to automate your operations.

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