HOW THE DIGITAL CHECK-IN WORKS WITH HOTELBIRD
BENEFITS OF THE DIGITAL CHECK-IN
- Relevant details for the stay can be conveniently provided in advance using the guest’s own device.
- A shortened arrival process with no need to manually fill out forms.
- Personal data is transmitted securely and reliably.
- All essential check-in information is clearly organized in one central place.
- Depending on the hotel, additional services such as check-out, digital keys, add-ons, or further information may be available
ONLINE CHECK-IN
1. check-in INVITATION
Before arrival, guests receive an invitation to complete their online check-in. Using the included link, guests can start the check-in process directly.Alternatively, the reservation can also be accessed here.
2. Enter Personal Details
The required personal information and – depending on the hotel – payment details are entered. All data is transmitted securely and in compliance with applicable data protection regulations.
3. Your Check-in Pass
Once online check-in is completed, guests receive their personal check-in pass, including all essential information for arrival.
If supported by the property’s door lock system, the digital key is also provided at this stage.
3. Arrival at the Hotel
Depending on the hotel, the check-in pass can be used on site to obtain the room key – for example via a terminal at the hotel or through digital access.
TERMINAL
1. Hotel TERMINAL
If a terminal is available in the entrance area or lobby, guests can either access their digital check-in booking or complete the remaining steps using their check-in pass.
2. Continue Check-in at the Terminal
At the terminal, the booking can be accessed directly or opened via the check-in pass. If the check-in has not yet been completed, any required information can be added directly at the terminal.
3. Receive the Room Key
Once all steps are completed, further instructions are displayed on the screen. By placing a key card on the encoder, the room key is issued
FAQ ABOUT THE digital Check-in/out
The booking cannot be found – what should I do?
First, check whether you have received a booking confirmation from the hotel. Make sure that the name, reservation number, and hotel details have been entered correctly. If the booking is still not displayed, we recommend contacting the hotel directly.
How does online check-in work?
Once online check-in is available, the hotel provides a personal link. Using this link, guests can enter the required information and complete the check-in process. After successful completion, a check-in pass is issued.
When is online check-in available?
The availability of online check-in is determined by the hotel. In many cases, check-in is possible before arrival. The hotel will provide the relevant information.
When will I receive my room key?
The timing of key issuance depends on the hotel. Depending on the process, the room key may be provided on site at the hotel, via a terminal, or through digital access once the room is ready.
What should I do if the check-in pass or key does not work?
In this case, we recommend contacting the hotel directly. The hotel can check the booking status and assist with the next steps.
How does check-out work?
Depending on the hotel, check-out may be completed digitally. The hotel provides information on the process and available payment options.
How secure is my personal data?
Personal data is processed in accordance with applicable data protection regulations, in particular the GDPR. Further information can be found in the privacy policy:
https://hotelbird.com/data-security/
How secure is the payment process?
If digital payment options are offered, payments are processed via certified payment service providers. Sensitive payment data is not stored permanently.
I haven’t received an invoice – what should I do?
In this case, we recommend contacting the hotel directly. The hotel issues the invoice and can assist with any related questions.