Accessibility Terminal App
Accessibility Statement for the Hotelbird Self-Service Terminal App
Hotelbird GmbH, as the responsible entity, strives to make the mobile application “Hotelbird Self-Service Terminal” accessible in accordance with the Accessible Information Technology Ordinance 2.0 (BITV 2.0). This accessibility statement applies exclusively to the Self-Service Terminal iPad app, which is operated in hotels in Single App Mode (kiosk mode) to enable guests to independently check in, check out, and make payments.
Creation of this Accessibility Statement
This statement was created on June 11, 2025, and last reviewed on June 11, 2025. The method used for the review was an internal self-assessment of the app conducted in April 2025, based on the requirements of BITV 2.0 (harmonized with EN 301 549 / WCAG 2.1, Conformance Level AA
Status of Compliance with BITV 2.0 Requirements
The accessibility requirements are based on § 3 paragraphs 1–4 of BITV 2.0, issued on the basis of § 12d of the German Act on Equal Opportunities for Persons with Disabilities (BGG), to implement Directive (EU) 2016/2102. The “Self-Service Terminal” app is currently partially compliant with BITV 2.0. It meets most of the applicable accessibility criteria but still includes some non-accessible content and functions (see below). Efforts are ongoing to further improve accessibility in order to achieve full compliance.
Non-Accessible Content and Functions
Despite our efforts to make the app accessible, the following content or functions are not fully accessible (due to technical limitations in kiosk operation, where adjustments would only be possible with disproportionate effort):
• No Screen Reader Access (VoiceOver): The app runs in Single App Mode, which prevents users from activating iPad accessibility features such as VoiceOver during use. Without an active screen reader, the application is currently not independently usable for blind or severely visually impaired individuals.
• Limited Customization Options: In the kiosk environment, users cannot change device settings. As a result, features such as enlarged text, screen zoom, contrast adjustments, or other assistive settings cannot be used spontaneously. The app itself currently does not offer alternative display modes (e.g., high contrast or integrated text-to-speech functionality) to compensate for these missing customization options.
You are welcome to inform us of any other potential barriers that may not yet be known. We are committed to reviewing all reported accessibility issues and addressing them wherever possible.
Planned Measures for Improvement
Hotelbird GmbH is continuously working to improve the accessibility of the Self-Service Terminal app. Planned or already initiated measures include, among others:
• VoiceOver Support: We are evaluating technical solutions to enable the use of a screen reader in Single App Mode. In the future, users should be able to activate VoiceOver directly within the terminal app (without needing to access the device settings), allowing visually impaired and blind guests to use the application. We are guided by the options provided by Apple to enable accessibility features in kiosk mode and plan to integrate this functionality in a future version of the app.
• Additional Enhancements: We also plan to expand the app’s display and interaction options. For example, larger font sizes, improved contrast and color design, and alternative input methods (such as potential support for external assistive devices) are being considered, as far as technically feasible.
• Regular Reviews: The app will continue to undergo regular accessibility evaluations. Known barriers will be gradually addressed and removed. This accessibility statement will be updated as changes are made to reflect the current status of BITV compliance.
Feedback and Contact
We welcome feedback from users. If you notice any shortcomings regarding the accessibility of our Self-Service Terminal app or if you have questions about accessibility, please feel free to contact us. The person responsible for accessibility inquiries is:
Hotelbird GmbH
Plinganserstraße 150
81369 Munich
Phone: +49 (0)89 215 380 10
E‑Mail: customer-support@hotelbird.com
Please include as many specific details as possible in your message about where you encountered barriers, so that we can investigate and address them accordingly. We will process your request as quickly as possible and provide you with feedback.
Enforcement Procedure
If you do not receive a satisfactory response to your feedback or inquiry within six weeks, you can contact the BGG Arbitration Service. This independent body, established under § 16 BGG, mediates accessibility-related conflicts between persons with disabilities and public service providers. The aim of the arbitration procedure is to find a joint, out-of-court solution to the issue.
Note: Participation in the arbitration procedure is free of charge, and no legal counsel is required. You may contact the BGG Arbitration Service if you believe you have been disadvantaged due to insufficient accessibility of our app.
Further information about the arbitration process and how to submit a request can be found on the website of the BGG Arbitration Service. There you can read about the procedure and submit the arbitration request in Easy Language or Sign Language if preferred.
Status of this Statement: June 11, 2025.