Hotelbird GmbH, as the responsible body, endeavors to make the “Hotelbird app” accessible in accordance with the Barrier-Free Information Technology Ordinance 2.0 (BITV 2.0). This accessibility statement applies exclusively to the app applications (Android & iOS) that enable guests to check in and out digitally before, during, and after their hotel stay, as well as to manage relevant data and make payments.

Creation of this Accessibility Statement

This statement was created on June 23, 2025, and last reviewed on June 23, 2025. The review methodology consisted of an internal self-assessment of the app in May and June 2025, based on the requirements of BITV 2.0 (harmonized with EN 301 549 / WCAG 2.1, conformity level AA).

Status of Compliance with BITV 2.0 Requirements

The accessibility requirements are derived from Section 3 (1–4) BITV 2.0, enacted on the basis of Section 12d of the Disability Equality Act (BGG), implementing Directive (EU) 2016/2102. The Hotelbird app is currently partially compliant with BITV 2.0. It meets most of the applicable accessibility criteria, but has some non-accessible content and functions (see below). We are working on further improving accessibility in order to achieve full compliance.

Non-Accessible Content and Functions

Despite our efforts to make the application accessible, the following content or functions are not fully accessible:

• External content: Dynamically integrated content from third-party sources (e.g., hotel-specific texts) is always requested in the language selected by the user. However, as we cannot guarantee that this content will be returned correctly localized from the external source, users with assistive technologies receive a corresponding note via an element that is visible to screen readers but visually hidden (.sr-only) and linked to the respective content area via aria-describedby.

Please feel free to let us know about any barriers that are not yet known. We strive to review all reported accessibility issues and resolve them as far as possible.

Planned Measures for Improvement

Hotelbird GmbH is continuously working to improve the accessibility of the application. Planned or already initiated measures include, among others:

• Improvement of status messages and live regions for screen readers

• Further optimization for greatly enlarged fonts and responsive behavior on very small screens

Feedback and Contact

We welcome feedback from users. If you notice any shortcomings in the accessibility of our application or have any questions about accessibility, please feel free to contact us. The following is responsible for inquiries regarding accessibility:

Hotelbird GmbH
Plinganserstraße 150
81369 Munich

Telefon: +49 (0)89 215 380 10
E‑Mail: customer-support@hotelbird.com

Please specify as precisely as possible in your message where you encountered barriers so that we can examine and remedy them in a targeted manner. We will process your request as quickly as possible and get back to you.

Enforcement Procedure

If you do not receive a satisfactory response to your feedback or request within six weeks, you can contact the BGG arbitration board. This independent body, established in accordance with Section 16 of the BGG, mediates in conflicts relating to accessibility between people with disabilities and public sector providers. The aim of the arbitration procedure is to find a solution to the problem jointly and out of court.

Note: The arbitration procedure is free of charge and no legal assistance is required. You can contact the BGG arbitration board if you believe that you are disadvantaged by the insufficient accessibility of our app. Further information on the conciliation procedure and how to submit a request for conciliation can be found on the BGG conciliation board website. There you can read about the procedure and submit your request for conciliation in easy-to-read language or sign language.

Status of this Statement: June 23, 2025.