Accessibility Statement for the Hotelbird Web Application

Hotelbird GmbH, as the responsible entity, strives to make the web application “Hotelbird Web App” accessible in accordance with the Accessible Information Technology Ordinance (BITV 2.0). This accessibility statement applies exclusively to the web application, which enables guests to digitally check in and out before, during, and after their hotel stay, as well as manage relevant data and make payments.

Preparation of this Accessibility Statement
This statement was created on June 23, 2025, and last reviewed on June 23, 2025. The assessment was carried out by means of an internal self-evaluation of the web application in May and June 2025, based on the requirements of BITV 2.0 (harmonised with EN 301 549 / WCAG 2.1, conformance level AA).

Compliance Status with BITV 2.0 Requirements
The accessibility requirements are governed by Section 3 (1–4) BITV 2.0, issued on the basis of Section 12d of the German Act on Equal Opportunities for Persons with Disabilities (BGG), implementing Directive (EU) 2016/2102. The Hotelbird Web App is currently partially compliant with BITV 2.0. It meets most of the applicable accessibility criteria but still contains some non-accessible content and functions (see below). Work is ongoing to further improve accessibility in order to achieve full compliance.

Non-accessible Content and Functions
Despite our efforts to ensure accessibility, the following content or functions are not fully accessible:

• External content: Dynamically integrated content from third-party sources (e.g. hotel-specific texts) is always requested in the language selected by the user. However, as we cannot guarantee that this content is correctly localised by the external source, users of assistive technologies are provided with a corresponding notice via an element that is visible to screen readers but visually hidden (.sr-only), which is linked to the respective content section via aria-describedby.

• Session timeout without prior warning: In the event of prolonged inactivity, the web session is automatically terminated after approximately 60 minutes without prior warning. This may result in the loss of entered data. The implementation of automatic session extension or a timeout warning is planned.

If you identify any additional barriers not listed here, you are welcome to inform us. We strive to review all reported accessibility issues and, where possible, resolve them.

Planned Measures for Improvement
Hotelbird GmbH is continuously working to improve the accessibility of the web application. Planned or already initiated measures include, among others:

• Optimisation of timeout handling and session extension

• Improvement of status messages and live regions for screen readers

• Further optimisation for very large text sizes and responsive behaviour on very small screens

Feedback and Contact
We welcome feedback from users. If you notice any shortcomings regarding the accessibility of our web application or have questions on the topic of accessibility, please feel free to contact us. The responsible contact for accessibility inquiries is:

Hotelbird GmbH
Plinganserstraße 150
81369 Munich

Phone: +49 (0)89 215 380 10
Email: customer-support@hotelbird.com

Please describe as precisely as possible where you encountered barriers so that we can review and address them in a targeted manner. We will process your request as quickly as possible and provide you with feedback.

Enforcement Procedure
If you do not receive a satisfactory response to your feedback or request within six weeks, you may contact the Arbitration Service under Section 16 BGG. This independent body mediates in disputes relating to accessibility between persons with disabilities and public sector bodies. The aim of the arbitration procedure is to find a joint, out-of-court solution to the issue.

Note: The arbitration procedure is free of charge, and no legal representation is required. You may contact the Arbitration Service under the BGG if you believe you have been disadvantaged due to insufficient accessibility of our app. Further information on the arbitration procedure and how to submit an application can be found on the website of the Arbitration Service under the BGG. There, you can review the procedure and submit a request for arbitration, optionally also in Easy Language or German Sign Language.

Statement status: June 23, 2025