Accessibility statement for the Hotelbird app (Android & iOS)
Hotelbird GmbH, as the responsible party, strives to make the “Hotelbird App” accessible in accordance with the German Barrier-Free Information Technology Ordinance 2.0 (BITV 2.0). This accessibility statement applies exclusively to the app applications (Android & iOS), which allow guests to check in and out digitally before, during, and after their hotel stay, as well as to manage relevant data and make payments.
Creation of this accessibility statement
This declaration was created on June 23, 2025, and last reviewed on June 23, 2025. The review methodology involved an internal self-assessment of the app in May and June 2025, based on the requirements of BITV 2.0 (harmonized with EN 301549 / WCAG 2.1, conformance level AA).
Current status of compliance with BITV 2.0 requirements
The accessibility requirements are derived from Section 3, paragraphs 1–4 of BITV 2.0, enacted on the basis of Section 12d of the German Disability Equality Act (BGG), to implement Directive (EU) 2016/2102. The Hotelbird app is currently partially compliant with BITV 2.0. It meets most of the applicable accessibility criteria but still contains some inaccessible content and functions (see below). Work is underway to further improve accessibility in order to achieve full compliance.
Non-accessible content and functions
Despite our efforts to make the application accessible, the following content or functions are not fully accessible:
External content: Dynamically integrated content from third-party sources (e.g., hotel-specific texts) is always requested in the language selected by the user. However, since we cannot guarantee that this content will be returned correctly localized from the external source, users with assistive technologies will receive a corresponding notification via a screen reader-visible but visually hidden element (.sr-only), which is linked to the respective content area via aria-describedby.
Please let us know about any accessibility barriers that are not yet known to us. We strive to review all reported accessibility issues and resolve them where possible.
Planned measures for improvement
Hotelbird GmbH is continuously working to improve the accessibility of the application. Planned and/or already implemented measures include, among others:
• Improved status messages and live regions for screen readers
• Further optimization for greatly enlarged font sizes and responsive behavior on very small screens
Feedback and contact
We welcome feedback from users. If you notice any accessibility issues with our application or have any questions about accessibility, please feel free to contact us. The person responsible for accessibility inquiries is:
Hotelbird GmbH
Plinganserstraße 150
81369 Muncih
Phone: +49 (0)89 215 380 10
Email: customer-support@hotelbird.com
Please specify in your message as precisely as possible where you encountered barriers so that we can investigate and resolve them effectively. We will process your request as quickly as possible and get back to you.
Enforcement proceedings
If you do not receive a satisfactory response to your feedback or inquiry within six weeks, you can contact the BGG conciliation body. This independent body, established under Section 16 of the BGG (German Disability Equality Act), mediates in disputes concerning accessibility between people with disabilities and public service providers. The aim of the conciliation process is to find a solution to the problem jointly and out of court.
Note: Participation in the conciliation procedure is free of charge and no legal representation is required. You can contact the BGG conciliation body if you believe you have been disadvantaged by insufficient accessibility features in our app. Further information about the conciliation procedure and how to submit a conciliation request can be found on the BGG conciliation body’s website. There you can read about the procedure and optionally submit your conciliation request in plain language or sign language.
Declaration date: June 23, 2025