{"id":40774,"date":"2026-07-03T12:38:23","date_gmt":"2026-07-03T10:38:23","guid":{"rendered":"https:\/\/hotelbird.com\/?p=40774"},"modified":"2026-07-03T14:06:34","modified_gmt":"2026-07-03T12:06:34","slug":"check-in-guide","status":"publish","type":"post","link":"https:\/\/hotelbird.com\/en\/documentation\/check-in-guide\/","title":{"rendered":"Hotelbird Check-in Guide"},"content":{"rendered":"\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-contrast-color has-text-color has-link-color has-brown-font-family wp-elements-1\" style=\"font-size:clamp(1.039rem, 1.039rem + ((1vw - 0.2rem) * 0.88), 1.6rem);font-style:normal;font-weight:700;text-transform:uppercase\">HOW THE DIGITAL CHECK-IN WORKS WITH HOTELBIRD<\/h2>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:50px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:50px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large has-custom-border  gbvc-hide-on-mobile\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/2.-Juli-2026-13_00_31-edited-1024x768.png\" alt=\"\" class=\"wp-image-40686\" style=\"border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-left-radius:15px;border-bottom-right-radius:15px\" srcset=\"https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/2.-Juli-2026-13_00_31-edited-1024x768.png 1024w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/2.-Juli-2026-13_00_31-edited-300x225.png 300w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/2.-Juli-2026-13_00_31-edited-768x576.png 768w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/2.-Juli-2026-13_00_31-edited.png 1254w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large has-custom-border  gbvc-hide-on-tablet gbvc-hide-on-desktop\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/2.-Juli-2026-13_00_31-1024x1024.png\" alt=\"\" class=\"wp-image-40685\" style=\"border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-left-radius:15px;border-bottom-right-radius:15px\" srcset=\"https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/2.-Juli-2026-13_00_31-1024x1024.png 1024w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/2.-Juli-2026-13_00_31-300x300.png 300w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/2.-Juli-2026-13_00_31-150x150.png 150w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/2.-Juli-2026-13_00_31-768x768.png 768w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/2.-Juli-2026-13_00_31.png 1254w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:50px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:50px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-contrast-color has-text-color has-link-color has-brown-font-family wp-elements-2\" style=\"font-size:clamp(1.039rem, 1.039rem + ((1vw - 0.2rem) * 0.88), 1.6rem);font-style:normal;font-weight:700;text-transform:uppercase\">BENEFITS OF THE DIGITAL CHECK-IN<\/h2>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Relevant details for the stay can be conveniently provided in advance using the guest\u2019s own device.<\/li>\n\n\n\n<li>A shortened arrival process with no need to manually fill out forms.<\/li>\n\n\n\n<li>Personal data is transmitted securely and reliably.<\/li>\n\n\n\n<li>All essential check-in information is clearly organized in one central place.<\/li>\n\n\n\n<li>Depending on the hotel, additional services such as check-out, digital keys, add-ons, or further information may be available<\/li>\n<\/ul>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:50px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:50px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-accent-6-color has-alpha-channel-opacity has-accent-6-background-color has-background\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-contrast-color has-text-color has-link-color has-brown-font-family wp-elements-3\" style=\"font-size:clamp(1.039rem, 1.039rem + ((1vw - 0.2rem) * 0.88), 1.6rem);font-style:normal;font-weight:700;text-transform:uppercase\">ONLINE CHECK-IN<\/h2>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color wp-elements-4 wp-block-paragraph\" style=\"line-height:1;text-transform:uppercase\"><strong>1. check-in<\/strong> <strong>INVITATION<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before arrival, guests receive an invitation to complete their online check-in. Using the included link, guests can start the check-in process directly.Alternatively, the reservation can also be accessed <a href=\"https:\/\/app.hotelbird.com\/find-booking?\">here<\/a>.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"574\" src=\"https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-106-1024x574.png\" alt=\"\" class=\"wp-image-40779\" srcset=\"https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-106-1024x574.png 1024w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-106-300x168.png 300w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-106-768x431.png 768w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-106-1536x861.png 1536w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-106-2048x1149.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color wp-elements-5 wp-block-paragraph\" style=\"text-transform:uppercase\"><strong>2. Enter Personal Details<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The required personal information and \u2013 depending on the hotel \u2013 payment details are entered. All data is transmitted securely and in compliance with applicable data protection regulations.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-107.png\" alt=\"\" class=\"wp-image-40780\"\/><\/figure>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\" style=\"line-height:1;text-transform:uppercase\"><strong>3. Your Check-in Pass<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once online check-in is completed, guests receive their personal check-in pass, including all essential information for arrival.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If supported by the property\u2019s door lock system, the digital key is also provided at this stage.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"805\" src=\"https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-108-1024x805.png\" alt=\"\" class=\"wp-image-40781\" srcset=\"https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-108-1024x805.png 1024w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-108-300x236.png 300w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-108-768x603.png 768w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-108-1536x1207.png 1536w, https:\/\/hotelbird.com\/wp-content\/uploads\/2026\/07\/Group-108-2048x1609.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color wp-elements-7 wp-block-paragraph\" style=\"line-height:1;text-transform:uppercase\"><strong>3. Arrival at the Hotel<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the hotel, the check-in pass can be used on site to obtain the room key \u2013 for example via a terminal at the hotel or through digital access.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:50px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:50px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-accent-6-color has-alpha-channel-opacity has-accent-6-background-color has-background\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color has-brown-font-family wp-elements-8 wp-block-paragraph\" style=\"font-size:clamp(1.039rem, 1.039rem + ((1vw - 0.2rem) * 0.88), 1.6rem);font-style:normal;font-weight:700;text-transform:uppercase\">TERMINAL<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color wp-elements-9 wp-block-paragraph\" style=\"line-height:1;text-transform:uppercase\"><strong>1. Hotel<\/strong> <strong>TERMINAL<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a terminal is available in the entrance area or lobby, guests can either access their digital check-in booking or complete the remaining steps using their check-in pass.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color wp-elements-10 wp-block-paragraph\" style=\"line-height:1;text-transform:uppercase\"><strong>2. Continue Check-in at the Terminal<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the terminal, the booking can be accessed directly or opened via the check-in pass. If the check-in has not yet been completed, any required information can be added directly at the terminal.<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color wp-elements-11 wp-block-paragraph\" style=\"line-height:1;text-transform:uppercase\"><strong>3. Receive the Room Key<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once all steps are completed, further instructions are displayed on the screen. By placing a key card on the encoder, the room key is issued<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:50px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:50px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:20px\"><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-accent-6-color has-alpha-channel-opacity has-accent-6-background-color has-background\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30)\"\/>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color has-brown-font-family wp-elements-12 wp-block-paragraph\" style=\"font-size:clamp(1.039rem, 1.039rem + ((1vw - 0.2rem) * 0.88), 1.6rem);font-style:normal;font-weight:700;text-transform:uppercase\">FAQ ABOUT THE digital Check-in\/out<\/p>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:10px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:10px\"><\/div><\/div>\n\n\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details name=\"accordion-group-0hep2i33o\"><summary class=\"lightweight-accordion-title\"><span>The booking cannot be found \u2013 what should I do?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">First, check whether you have received a booking confirmation from the hotel. Make sure that the name, reservation number, and hotel details have been entered correctly. If the booking is still not displayed, we recommend contacting the hotel directly.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details name=\"accordion-group-0hep2i33o\"><summary class=\"lightweight-accordion-title\"><span>How does online check-in work?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">Once online check-in is available, the hotel provides a personal link. Using this link, guests can enter the required information and complete the check-in process. After successful completion, a check-in pass is issued.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details name=\"accordion-group-0hep2i33o\"><summary class=\"lightweight-accordion-title\"><span>When is online check-in available?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The availability of online check-in is determined by the hotel. In many cases, check-in is possible before arrival. The hotel will provide the relevant information.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details name=\"accordion-group-0hep2i33o\"><summary class=\"lightweight-accordion-title\"><span>When will I receive my room key?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The timing of key issuance depends on the hotel. Depending on the process, the room key may be provided on site at the hotel, via a terminal, or through digital access once the room is ready.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details name=\"accordion-group-0hep2i33o\"><summary class=\"lightweight-accordion-title\"><span>What should I do if the check-in pass or key does not work?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">In this case, we recommend contacting the hotel directly. The hotel can check the booking status and assist with the next steps.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details name=\"accordion-group-0hep2i33o\"><summary class=\"lightweight-accordion-title\"><span>How does check-out work?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">Depending on the hotel, check-out may be completed digitally. The hotel provides information on the process and available payment options.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details name=\"accordion-group-0hep2i33o\"><summary class=\"lightweight-accordion-title\"><span>How secure is my personal data?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">Personal data is processed in accordance with applicable data protection regulations, in particular the GDPR. Further information can be found in the privacy policy:<br><a href=\"https:\/\/hotelbird.com\/data-security\/\">https:\/\/hotelbird.com\/data-security\/<\/a><\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details name=\"accordion-group-0hep2i33o\"><summary class=\"lightweight-accordion-title\"><span>How secure is the payment process?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">If digital payment options are offered, payments are processed via certified payment service providers. Sensitive payment data is not stored permanently.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details name=\"accordion-group-0hep2i33o\"><summary class=\"lightweight-accordion-title\"><span>I haven\u2019t received an invoice \u2013 what should I do?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">In this case, we recommend contacting the hotel directly. The hotel issues the invoice and can assist with any related questions.<\/p>\n\n<\/div><\/details><\/div>\n\n\n\n<div aria-hidden=\"true\" class=\"wp-block-fsb-flexible-spacer fsb-flexible-spacer\"><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--lg\" style=\"height:100px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--md\" style=\"height:100px\"><\/div><div class=\"fsb-flexible-spacer__device fsb-flexible-spacer__device--sm\" style=\"height:50px\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>How the digital Check-in works with Hotelbird<\/p>\n","protected":false},"author":2,"featured_media":40783,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[268],"tags":[],"class_list":["post-40774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-documentation"],"_links":{"self":[{"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/posts\/40774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/comments?post=40774"}],"version-history":[{"count":4,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/posts\/40774\/revisions"}],"predecessor-version":[{"id":40788,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/posts\/40774\/revisions\/40788"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/media\/40783"}],"wp:attachment":[{"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/media?parent=40774"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/categories?post=40774"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/tags?post=40774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}