{"id":40112,"date":"2026-01-11T17:37:18","date_gmt":"2026-01-11T16:37:18","guid":{"rendered":"https:\/\/hotelbird.com\/?p=40112"},"modified":"2026-06-17T17:52:19","modified_gmt":"2026-06-17T15:52:19","slug":"koncept-hotels","status":"publish","type":"post","link":"https:\/\/hotelbird.com\/en\/success-stories\/koncept-hotels\/","title":{"rendered":"Koncept Hotels: a digital guest experience with 95% automated check-in-rate"},"content":{"rendered":"\n
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Koncept Hotels: a digital guest experience with 95% automated check-in-rate<\/h1>\n\n\n\n
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How KONCEPT HOTELS achieved a fully digitalized guest experience through digital check-ins and check-outs, leading to a significant increase in efficiency and improved guest satisfaction.<\/p>\n\n\n\n

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PMS<\/strong>: Apaleo<\/p>\n\n\n\n

LOCKS:<\/strong> Messerschmitt<\/p>\n\n\n\n

PAYMENT: <\/strong>Adyen<\/p>\n<\/div>\n<\/div>\n\n\n\n

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95<\/o-anim-count><\/p>\n\n\n\n

PERCENT<\/p>\n\n\n\n

OF CHECK-INS
AUTOMATED<\/p>\n\n\n\n

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50<\/o-anim-count><\/p>\n\n\n\n

PERCENT<\/p>\n\n\n\n

OF CHECK-OUTS
AUTOMATED<\/p>\n\n\n\n

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100<\/o-anim-count><\/p>\n\n\n\n

PERCENT<\/p>\n\n\n\n

DIGITAL
guest experience<\/p>\n\n\n\n

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As a climate-neutral hotel, KONCEPT HOTELS<\/a> enables guests to check in via smartphone, become part of the local community, and preserve “one square meter of nature” with every booking made through their own platform.<\/p>\n\n\n\n

With four locations in Germany and one in Switzerland, the fast-growing limited-service brand KONCEPT HOTELS offers tech-savvy travelers a modern, efficient hotel experience, welcoming over 100,000 guests annually. Its staff-free model addresses both the industry’s labor shortage and its environmental footprint.<\/p>\n\n\n\n

We sat down with Sabine Schrempp, Director of Revenue & Systems, and Martin Stockburger, Managing Director and Founder. They shared how their partnership with Hotelbird enabled them to establish a fully digital guest experience with 100% digital check-in and check-out processes \u2014 resulting in a significant boost in operational efficiency and guest satisfaction.<\/p>\n\n\n\n

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Manual check-in: high staffing demands and a compromised guest experience<\/strong><\/strong><\/strong><\/h2>\n\n\n\n
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Previously, regulatory requirements prevented KONCEPT HOTELS from introducing a fully digital check-in. There were even manual inefficiencies such as placing printed registration forms on guests’ beds, which still had to be signed by hand after the digital check-in. As legislation evolved, compliant digital solutions became available \u2013 finally making their digital vision a reality.<\/p>\n\n\n\n

Hotelbird’s solution for a digital and distinctive guest experience was a core part of KONCEPT HOTELS’ digital guest journey from day one. With Hotelbird as a partner, they were able to further refine and implement their vision of 100% digital check-ins. However, the lack of seamless integration in conventional systems compounded the problem of a fragmented guest journey.<\/p>\n\n\n\n

Before adopting Apaleo, KONCEPT HOTELS relied on a legacy PMS that required manual data entry for check-ins, check-outs, and payments. Apaleo is an API-based, open property management platform for hotel and apartment groups, enabling accommodation providers to create the ultimate digital experience for both guests and staff.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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The seamless integration BETWEEN apaleo and Hotelbird<\/strong><\/strong> that changed everything<\/strong><\/strong><\/h2>\n\n\n\n
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The deep integration between Hotelbird and Apaleo enables KONCEPT HOTELS to fully digitalize the guest experience. <\/p>\n\n\n\n

Within moments, all relevant information \u2013 including guest data, room assignments, and check-in status \u2013 is exchanged between the two systems, ensuring a smooth and reliable process from digital check-in through door access, payment, guest communication, and check-out.<\/p>\n\n\n\n

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How manual check-out was blocking housekeeping and upselling<\/strong><\/strong><\/strong><\/h2>\n\n\n\n
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Without a digital check-out option, housekeeping staff had to go door to door to determine whether guests had left and rooms were ready for cleaning. This not only risked disturbing guests and negatively affecting their experience, but also led to inefficient use of housekeeping staff and higher labor costs.<\/p>\n\n\n\n

Upselling opportunities for late check-outs could only be offered at fixed points in the guest journey, making it difficult to reach the right audience effectively. Without visibility into exact check-out times, it was hard to identify and target guests who would be most interested in the service.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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The path to a fully digital check-out <\/strong><\/strong><\/strong><\/strong>
with Hotelbird<\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n
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KONCEPT HOTELS leverages the integration of Apaleo and Hotelbird to run a fully digital check-out process. Guests can check out conveniently via the Hotelbird app or website. This information is transmitted directly from Hotelbird to Apaleo, allowing housekeeping staff to see on their tablets which rooms are ready for cleaning and which guests are still in-house. This automation replaces manual room checks with streamlined data transfer and processing, improving both efficiency and accuracy.<\/p>\n\n\n\n

The guest data gathered at property level through the Hotelbird\u2013Apaleo integration helps KONCEPT HOTELS better understand guest behavior, optimize housekeeping schedules, and identify upselling opportunities such as early check-ins and late check-outs.<\/p>\n\n\n\n

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Digital check-ins\/outs and virtually no staffing overhead<\/strong><\/strong><\/h2>\n\n\n\n
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Automating manual processes has delivered significant cost and time savings for staff, freeing them to focus on other tasks. The number of after-hours calls due to check-in issues \u2013 which previously required staff to be physically present at the hotel \u2013 has dropped from nearly daily to almost zero.<\/p>\n\n\n\n

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CHECK-IN-RATE: 95%<\/strong><\/p>\n\n\n\n

With a consistently high average check-in rate, KONCEPT HOTELS has significantly enhanced the digital guest experience with virtually no staffing overhead.<\/p>\n<\/div>\n\n\n\n

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10%<\/p>\n<\/div>\n\n\n\n

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web<\/p>\n<\/div>\n<\/div>\n\n\n\n

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45%<\/p>\n<\/div>\n\n\n\n

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app<\/p>\n<\/div>\n<\/div>\n\n\n\n

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47%<\/p>\n<\/div>\n\n\n\n

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terminal<\/p>\n<\/div>\n<\/div>\n\n\n\n

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CHECK-OUT-RATE: 50%<\/strong><\/p>\n\n\n\n


Digital check-out is already widely adopted, improving housekeeping efficiency, optimizing shift planning, and driving upsells for late check-outs.<\/p>\n<\/div>\n\n\n\n

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66%<\/p>\n<\/div>\n\n\n\n

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web<\/p>\n<\/div>\n<\/div>\n\n\n\n

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6%<\/p>\n<\/div>\n\n\n\n

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app<\/p>\n<\/div>\n<\/div>\n\n\n\n

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28%<\/p>\n<\/div>\n\n\n\n

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terminal<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Hotelbird has been our partner from the very beginning, even before digital hospitality became a topic. They perfectly meet our requirements for stable, standardized processes while simultaneously allowing a level of individualization that fits the concept of our brand.<\/p>\n\n\n\n

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Sabine Schrempp, Director of Revenue & Systems<\/p>\n\n\n\n

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\u2192 Explore other Hotelbird success stories<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

How KONCEPT HOTELS achieved a fully digitalized guest experience through digital check-ins and check-outs, leading to a significant increase in efficiency and improved guest satisfaction.<\/p>\n","protected":false},"author":2,"featured_media":40125,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"success-story","format":"standard","meta":{"footnotes":""},"categories":[100],"tags":[176,177,184,127,185,186,178,117,179,180,134,119,124,187,181,145,182,183,188],"class_list":["post-40112","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories","tag-adyen-integration","tag-apaleo-integration","tag-digital-guest-experience","tag-digital-guest-journey","tag-digital-hotel-check-in","tag-digital-hotel-check-out","tag-digitale-guest-experience","tag-digitale-guest-journey","tag-digitaler-hotel-check-in","tag-digitaler-hotel-check-out","tag-hotel-check-in-automation","tag-hotel-digitalisierung","tag-hotel-digitalization","tag-hotel-process-automation","tag-hotel-prozessautomatisierung","tag-hotel-check-in-automatisierung","tag-messerschmitt-integration","tag-self-service-check-in-hotel","tag-self-service-hotel-check-in"],"_links":{"self":[{"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/posts\/40112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/comments?post=40112"}],"version-history":[{"count":12,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/posts\/40112\/revisions"}],"predecessor-version":[{"id":40312,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/posts\/40112\/revisions\/40312"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/media\/40125"}],"wp:attachment":[{"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/media?parent=40112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/categories?post=40112"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hotelbird.com\/en\/wp-json\/wp\/v2\/tags?post=40112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}