{"id":38194,"date":"2025-10-16T09:32:26","date_gmt":"2025-10-16T07:32:26","guid":{"rendered":"https:\/\/hotelbird.com\/?page_id=38194"},"modified":"2026-07-17T17:18:40","modified_gmt":"2026-07-17T15:18:40","slug":"channels","status":"publish","type":"page","link":"https:\/\/hotelbird.com\/en\/solutions\/channels\/","title":{"rendered":"Channels"},"content":{"rendered":"\n
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Flexible solutions for a smooth guest journey<\/h1>\n\n\n\n
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Online, via QR code, at the terminal, or with personal assistance \u2013 our hardware supports every guest journey. Hotelbird enables a modern, seamless check-in experience that noticeably reduces the workload at reception.<\/p>\n\n\n\n

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No matter how your guests want to check in, we make it possible.<\/h2>\n\n\n\n

We know that every guest has different preferences \u2013 some check in online in advance, others prefer a terminal or personal assistance on-site. Hotelbird covers all options, so you can offer every guest the perfect experience and support each target group appropriately.<\/p>\n\n\n\n

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Before arrival:\u00a0Online Check-in<\/strong><\/h4><\/summary>
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Guests check in via web or app before arrival \u2013 a preferred method for tech-savvy guests and business travelers. This is particularly efficient for hotels, as only the key card needs to be created on-site \u2013 and with the Wallet Key, not even that.<\/p>\n\n\n\n

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upon arrival:\u00a0Self-Service<\/strong><\/h4><\/summary>
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Whether via QR code or check-in terminal \u2013 guests complete the check-in process independently on site. Ideal for those who want flexibility but still prefer to check in at the hotel.<\/p>\n\n\n\n

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Upon arrival:\u00a0Personal service<\/strong><\/h4><\/summary>
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Guests are checked in personally via the reception tablet \u2013 ideal for all guests who want or need support and prefer personal interaction.

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Your options
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For guests who have not yet completed the online check-in before arrival, there are various options to finalize it on site \u2013 either supported by hardware or by directing them to the online check-in. All modes can be flexibly combined or used individually \u2013 whichever best fits your hotel concept.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Terminal
Check-In<\/h4>\n\n\n\n

All-in-one solution for
Check-in, payment and key card creation<\/p>\n<\/div>\n\n\n\n