Check-in
via Booking.com
From now on the digital check-in of Hotelbird
is available directly via Booking.com.
A great interface, to a great online travel platform
Hotelbird’s digital guest journey opens a new chapter and integrates with one of the world’s largest online travel providers Booking.com. This makes it possible to complete the digital check-in in a consistent, simple process at the time of booking via Booking.com. This free implementation allows you to significantly increase your reach and online check-in usage rates.
Booking.com online check-in simplifies the process of collecting required guest information, such as registration information. We partner with Booking.com to enable you to deliver a great customer experience. Together, we share a vision of a seamless travel experience from start to finish.
Activate your Booking.com channel now!
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Our channels at a glance
Web
Check-in/out can be handled very easily and conveniently via the browser on your smartphone or laptop.
App
Completely contactless. Guests use their own smartphones to handle check-in/out, room access and payment completely independently and digital.
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How the Booking.com online check-in works
- Guests booking through Booking.com will be invited directly by E-Mail from Booking.com to check-in online.
- Guests can enter the information your country requires for check-in, such as address information. This works via the Booking.com website or the Android App.
- Once guests have submitted their information, they will be notified that check-in was successful and will receive instructions on how to enter your hotel.
- Hotelbird will send the check-in information to your PMS.
Clients who already work with it:
How can I offer the Booking.com check-in to my guests?
In order to offer the Booking.com check-in to your guests, Hotelbird Web check-in must be activated and you need an iPad with the Hotelbird Terminal App on site to be able to scan the check-in pass of your guests.
How do guests receive the Booking.com check-in invitation?
Booking.com sends every guest with a eligible reservation an invitation to check-in online via email. Guests who use the Booking.com Android App will also receive a push message on their smartphone. Currently it is not working with multiple room reservations.
Can guests who have not booked through Booking.com still use the online check-in?
Yes! Booking.com check-in works in parallel to our previous process. Your guests can still check-in with the Hotelbird App, via Web check-in or Terminal.
Is the guest invited to check-out?
No, all email communication for Booking.com bookings is turned off. The guest can always check out via App, Web and Terminal, but the service must be communicated to the guest in another way.
How can the guest pay?
Normally, the guest already pays directly via Booking.com. However, if this has not been done, he simply enters his payment details at the Terminal during check-in at the hotel.
Does the channel cost extra?
No, there are no additional costs for the hotel.
Does Booking.com check-in work with any PMS?
Yes, Booking.com check-in works with all PMS systems connected to Hotelbird. The only exception: If you use Oracle Cloud, we unfortunately cannot offer Booking.com check-in at this time.