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Digital Guest Journey by Hotelbird in all Motel One hotels


Hotelbird implements the digital guest journey in all Motel One hotels in record time

Munich, 06.06.2024 – Within just three months, Hotelbird’s system is now operational in over 90 hotels of the Motel One budget design hotel chain. Guests can now check in and pay via the Motel One website and app. The unique integration of Hotelbird into the existing Motel One channels through the Open API sets new standards in the digital guest journey.

As a leading provider of digital solutions along the guest journey in hotels, Hotelbird enables its clients to enhance their guest experience and increase efficiency for hotel staff. Through the continuous integration of innovative technologies and successful partnerships with selected providers of PMS, locking, and payment systems, Hotelbird creates optimal conditions for quick and efficient integration in ongoing hotel operations. The rollout in the Motel One hotel chain in an incredibly short time represents another milestone.

The seamless integration of Hotelbird into the existing Motel One environment brings significant added value. Together with strong partners like Adyen and SIHOT, Hotelbird succeeds in digitizing all processes of Motel One hotel operations in the shortest possible time, providing guests with a simple, fast, and contemporary stay. Through active change management and video training, they have successfully prepared the staff for the system, enabling new colleagues to be onboarded swiftly and effectively.

Juan Sanmiguel Daniel Mueller - Hotelbird GmbH
Photo: left: Juan Sanmiguel, CEO Hotelbird, right: Daniel Müller, Co-CEO Motel One

“Through our excellent collaboration with Hotelbird, we can provide our employees and guests with modern digital technology that simplifies and speeds up the check-in process. With Hotelbird, we have found a partner who helps us realize our vision of a dynamic hotel offering,” says Daniel Müller, Co-CEO of Motel One.

Juan Sanmiguel, CEO of Hotelbird, adds: “The partnership with Motel One underscores the central role of digital processes for the success of the industry. The right mindset, a strong determination, and readiness for change were crucial for the rapid implementation of this project. I thank our project team, our external partners like Adyen and SIHOT, as well as the team of Motel One for the successful collaboration.”

Online check-in is convenient and flexible for all beOne members via the Motel One app and website. Additionally, guests in selected hotels can use the Motel One app to digitally access their rooms with a mobile key. Through the seamless integration of Hotelbird’s digital customer communication into existing email communication, hotel guests receive personalized emails or push notifications. This enables automated delivery of important information, event updates, and offers to guests in Motel One branding.

This innovative integration is increasingly sought after by large international hotel chains. With the successful rollout at Motel One, Hotelbird establishes itself as a leading partner for major projects aimed at digitizing the guest journey for hotel chains.

Press Contact:
Stephanie Leß


Hotelbird GmbH
Plinganserstraße 150
81369 München

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